23- after looking at figures for both inputs and outputs Lawrence is not happy with the speed at which his products are being Lawrence is concerned with a- productive b- quality control c- production d- systems speed 24- David’s department collects metrics in order to evaluate the firm’s progress on a strategic objective. He collects both external and internal key performance indicators (KPI). An example of an external KPI is __________ and an example of an internal KPI is __________.

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